DI SMS 365 | Enterprise Messaging | Delay in delivery of MT and DLR traffic towards multiple partners in Myanmar

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 30 Aug 2022 16:00 Hrs.
Incident Start Date & Time (GMT) : 31 Aug 2022 7:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 31, 2022 - 07:36 UTC

Update

Support team is currently working on high priority to resolve this issue.

Monitoring NOC will continue to follow-up and will update on further progress made.

Posted Aug 31, 2022 - 05:35 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards multiple partners in Myanmar.
• Some of our customers may observe potential delay in delivery of traffic.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 30 Aug 2022 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 30, 2022 - 17:03 UTC