Delivery Issue Brazil - Telecall

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-01-21 05:10 UTC
Incident End Time: 2025-01-22 17:15 UTC
Posted Jan 23, 2025 - 08:10 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2025 - 11:34 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2025 - 03:10 UTC

Update

We are continuing to investigate this issue.
Posted Jan 21, 2025 - 23:04 UTC

Update

We are continuing to investigate this issue.
Posted Jan 21, 2025 - 14:02 UTC

Investigating

We are currently observing delivery issues in Brazil - Telecall.

Incident Start Time: 2025-01-21 05:10 UTC

Impact: Delayed MT's/Failed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 21, 2025 - 12:17 UTC
This incident affected: External Connectivity (SMS - LATAM).