All the queues built within SMSx platform are cleared and the issue has been resolved.
Incident Start Date & Time (GMT) : 19 May 23 17:10 GMT Incident End Date & Time (GMT) : 19 May 23 22:25 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 19, 2023 - 22:47 UTC
Investigating
Ticket Number :: MNOC-47941
Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 19 May 23 17:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 19, 2023 - 17:29 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).