Sinch Operator Notification - Sprint MMS

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2020-10-23 14:00 UTC
Incident End Time: 2020-10-23 23:17 UTC

Please contact support@sinch.com should you require further information or assistance

Posted Oct 24, 2020 - 03:40 UTC

Monitoring

Dear Client,

We are able to see that the traffic has normalized.
We will continue to closely monitor the traffic.

Incident End Time: 2020-10-23 23:17 UTC

Please contact support@sinch.com should you require further information or assistance

Posted Oct 24, 2020 - 00:21 UTC

Update

Dear Client,

We've been informed by the operator that the issue is impacting MMS MT also:

Impact DLR/MO: Clients may experience delayed MMS DLRs/MOs from Sprint US.
Impact MT: Clients may experience MMS MT Delay or Rejects from Sprint US.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Posted Oct 23, 2020 - 23:08 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery issues towards Sprint US.
The operator is working to identify the issue.

Impact DLR/MO: Clients may experience delayed DLRs/MOs from Sprint US.
Impact MT: No Impact

Incident start time: 2020-10-23 14:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance

Posted Oct 23, 2020 - 19:32 UTC

This incident affected: External Connectivity (MMS - US).