Delivery Issue Nigeria - 9Mobile

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-08-23 11:00 UTC
Incident End Time: 2023-08-25 15:18 UTC

Posted Aug 26, 2023 - 17:04 UTC

Monitoring

The issue is solved, but we are monitoring for a couple of hours to make sure the issue does not come back.

Posted Aug 25, 2023 - 15:18 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

Posted Aug 24, 2023 - 14:08 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted Aug 24, 2023 - 05:19 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted Aug 23, 2023 - 19:04 UTC

Update

We are continuing to investigate this issue.

Posted Aug 23, 2023 - 12:43 UTC

Investigating

We are currently observing delivery issues towards 9Mobile Nigeria.

Incident Start Time: 2023-08-23 11:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Aug 23, 2023 - 11:49 UTC

This incident affected: External Connectivity (SMS - EMEA).