DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35266

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Nov 30, 2021 - 11:02 UTC

Identified

The queues are gradually decreasing and we will update on the progress made.

Posted Nov 30, 2021 - 06:16 UTC

Investigating

Ticket Number ::MNOC-35266
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 29 November 2021 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 29, 2021 - 16:15 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).