DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO, MT and DLR traffic towards one of the Tier 3 operators in United States

Incident Report for Sinch

Resolved

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Traffic has been resumed back to normal.
Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 06 July 2022 05:14 Hrs.
Incident End Date & Time (GMT) : 06 July 2022 09:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jul 06, 2022 - 10:20 UTC

Update

We are still observing intermittency in MO, MT and DLR delivery towards one of the Tier 3 operators in United States.
Sinch DI Monitoring NOC is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Jul 06, 2022 - 08:51 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards one of the Tier 3 operators in United States.
• Some of our customers may observe potential delay in delivery of MO, MT and DLR traffic towards one of the Tier 3 operators in United States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 06 July 2022 05:14 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jul 06, 2022 - 05:36 UTC