Delivery Issues - Toll-Free Number Provider - Verizon US

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2023-04-04 17:41 UTC
Incident end time: 2023-04-04 21:00 UTC

Posted Apr 05, 2023 - 05:50 UTC

Investigating

We are writing to inform you that our Toll-Free Number Provider is currently experiencing issues on their platform.

Impact: Clients may experience delayed or rejected Toll-Free Number MTs/MOs/DRs to Verizon US.

Incident start time: 2023-04-04 17:41 UTC
Incident end time: TBD

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.

Posted Apr 04, 2023 - 18:48 UTC

This incident affected: External Connectivity (SMS - US - Toll Free).