Service disruption - Rogers Wireless and Fido Canada [Retroactive]

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Sep 28, 2020 - 18:45 UTC

Investigating

Dear Client,

We are writing to retroactively inform you that we have experienced an issue with sending MT traffic towards Rogers Wireless and Fido Canada, which is now resolved. MT traffic was queued internally on Sinch's end for the duration of the issue and it has now been delivered.

Incident Start Time: 2020-09-28 17:09 UTC
Incident Stop Time: 2020-09-28 18:10 UTC

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted Sep 28, 2020 - 18:45 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).