Delivery Issue Brazil - Vivo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-05-03 10:50 UTC
Incident End Time: 2023-05-03 13:06 UTC
Posted May 03, 2023 - 23:00 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Posted May 03, 2023 - 21:35 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Posted May 03, 2023 - 15:08 UTC

Update

We are continuing to investigate this issue.
Posted May 03, 2023 - 11:32 UTC

Investigating

We are writing to inform you that we are currently observing delivery issues towards Vivo Brazil.

Incident Start Time: 2023-05-03 10:50 UTC

Impact: Clients may observe delayed or failed MTs and MOs towards and from Vivo Brazil.

We will update as soon as we have more information.
Posted May 03, 2023 - 11:09 UTC
This incident affected: External Connectivity (SMS - LATAM).