Operator Notification - KPN Netherlands

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Incident Start Time: 2021-02-04 08:20 UTC
Incident End Time: 2021-02-04 12:10 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 04, 2021 - 16:37 UTC

Monitoring

Dear client,

We are able to see restored activity towards KPN Netherlands. We will continue to monitor the mentioned destination to make sure that the connectivity is stable.

Incident Start Time: 2021-02-04 08:20 UTC
Incident End Time: 2021-02-04 12:10 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 04, 2021 - 12:43 UTC

Investigating

Dear Client,

We are observing delays on messages attempted towards KPN - The Netherlands

Incident Start Time: 2021-02-04 08:20 UTC.

Impact MT: Client may observe delayed or expired messages towards KPN - The Netherlands

We are working with the operator to resolve this issue as soon as possible.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

If you have any questions, please contact us at support@sinch.com.
Posted Feb 04, 2021 - 11:59 UTC
This incident affected: External Connectivity (SMS - EMEA).