We received confirmation from our 2-way provider for Chile that this incident has been resolved.
Incident Start Time: 2021-03-13 14:30 UTC Incident End Time: 2021-03-18 11:06 UTC
We sincerely apologize for any inconvenience caused during this incident.
Please, contact support@sinch.com should you require further information or assistance.
Posted Mar 18, 2021 - 12:42 UTC
Identified
Dear Client,
We are writing to inform you that the provider identified the issue on their end and is working to implement a solution as soon as possible.
Impact: Clients may observe delayed MT/MO messages and DLRs towards/from Chile.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 17, 2021 - 10:00 UTC
Investigating
Dear Client,
We are writing to notify you that our 2-Way provider for Chile is currently facing an internal issue and clients will observe delayed messages towards Chile. Our provider is working to resolve this as quickly as possible.
Incident Start Time: 2021-03-13 14:30 UTC
Impact: Clients may observe delayed MT/MO messages and DLRs towards/from Chile.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance
Posted Mar 13, 2021 - 22:03 UTC
This incident affected: External Connectivity (SMS - LATAM).