No further delay has been observed since our last update at 19:00 UTC, and we will proceed to mark this incident resolved.
Incident start time: 2020-10-20 18:30 UTC Incident restoration time: 2020-10-20 19:00 UTC Incident end time: 2020-10-20 20:20 UTC
We appreciate your patience while we worked with our provider to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Oct 20, 2020 - 20:24 UTC
Monitoring
Dear client,
Our Toll Free number provider have implemented a fix, and are no longer seeing any delays to Verizon US. We are continuing to monitor the performance.
Posted Oct 20, 2020 - 19:05 UTC
Investigating
Dear Client,
We are writing to inform you that our Toll Free number provider are observing delayed messages to Verizon US.
Impact: Clients may experience delayed MT traffic to Verizon US. Gateway impacted: GW888
Incident start time: 2020-10-20 18:30 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 20, 2020 - 18:48 UTC
This incident affected: External Connectivity (SMS - US - Toll Free).