We are writing to inform you that queues have been cleared and traffic has resumed back to normal. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 29 September 2022 00:00 Hrs. Incident End Date & Time (GMT) : 29 September 2022 03:10 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Sep 29, 2022 - 03:12 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are closely monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Sep 29, 2022 - 01:46 UTC
Investigating
Ticket Number :: MNOC-43262 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages. currently the queues are decreasing and we shall update when all the messages are processed
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 29 September 2022 00:00 Hrs.