Delivery issue Morocco - IAM

Incident Report for Sinch

Resolved

Dear Clients,

We are writing to inform you that this issue has been resolved.

Incident Start Time: 2023-05-13 13:22 UTC
Incident End Time: 2023-05-14 21:40 UTC

Posted May 15, 2023 - 11:21 UTC

Update

We are still waiting for a fix from IAM for this issue.

Posted May 14, 2023 - 09:07 UTC

Update

We are still waiting for a fix from IAM for this issue.

Posted May 14, 2023 - 00:04 UTC

Update

We are still waiting for a fix from IAM for this issue.

Posted May 13, 2023 - 19:04 UTC

Identified

We received confirmation that the issue is on IAM's end. They are working to solve the issue and we will update you as soon as we have more information.

Posted May 13, 2023 - 16:15 UTC

Investigating

We are currently observing delivery issues towards IAM Morocco

Incident Start Time: 2023-05-13 13:22 UTC

Impact: Delayed MTs/MOs, Missing/Late delivery receipts.

We will update you as soon as we have more information.

Posted May 13, 2023 - 14:18 UTC

This incident affected: External Connectivity (SMS - EMEA).