We have observed a temporary external networking issue with a VPN which caused service disruptions. This has been escalated to our service provider and presently the disruption appears to have been resolved.
Start Time: 2023-08-31 17:15 UTC End Time: 2023-08-31 18:04 UTC
We appreciate your patience and apologize for any inconvenience experienced during this time.
Posted Aug 31, 2023 - 19:31 UTC
Investigating
We are writing to inform you that we are experiencing degradation at our US and CA sites.
Start Time: 2023-08-31 17:15 UTC
We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.
Posted Aug 31, 2023 - 18:13 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC, MMS - US, MMS - US - Toll Free, MMS - US - 10DLC).