Delivery Issue - United States - US Cellular

Incident Report for Sinch

Resolved

This Incident has been resolved.

Incident start time: 2024-11-04 15:59 UTC
Incident start time: 2024-11-07 09:45 UTC

Posted Nov 07, 2024 - 15:01 UTC

Investigating

We are observing further delivery issues towards United States - US Cellular.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Nov 06, 2024 - 19:28 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 06, 2024 - 16:09 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 05, 2024 - 15:10 UTC

Monitoring

We can observe that we are receiving delivery reports at a frequency similar to before the degradation.

We will continue to monitor for any further disturbances.

Posted Nov 05, 2024 - 05:17 UTC

Update

We are continuing to investigate this issue.

Posted Nov 05, 2024 - 00:04 UTC

Update

We are continuing to investigate this issue.

Posted Nov 04, 2024 - 20:01 UTC

Investigating

We are currently observing delivery report issues towards the United States - US Cellular.

Incident start time: 2024-11-04 15:59 UTC

Impact: Delayed delivery receipts/Delayed MO's

We will update as soon as we have more information.

Posted Nov 04, 2024 - 18:25 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - 10DLC).