DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-46577
Incident Report for Sinch
Resolved
This incident has been resolved.
Posted Mar 13, 2023 - 23:21 UTC
Update
Dear Client,

We are writing to inform you that queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 13 March 2023 16:00 Hrs. GMT
Incident End Date & Time (GMT) : 13 March 2023 23:00 Hrs. GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 13, 2023 - 23:21 UTC
Investigating
Ticket Number :: MNOC-46577
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 March 2023 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Mar 13, 2023 - 16:29 UTC
This incident affected: Sinch DI Services (MMS 365).