We are writing to inform you that our Long Number and Toll-Free Number Provider have resolved the issue on their end. Since 06:45 UTC we are observing a stable performance. We will therefore proceed to mark this incident as resolved.
Incident Start Time: 2021-08-27 06:01 UTC Incident End Time: 2021-08-27 06:45 UTC
On behalf of our Provider, we apologies for any inconvenience caused by this.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 27, 2021 - 08:08 UTC
Investigating
Dear Client,
We are writing to inform you that one of our Long Number and Toll-Free Number Provider is experiencing MT and DLR delays for multiple carriers in the United States and Canada.
Incident start time: 2021-08-27 06:01 UTC
Impact MT: Clients may experience delayed MTs towards the US & CA Impact MO: Clients may experience delayed MOs from the US & CA Impact DLR: Clients may experience delayed DRs from the US & CA
On behalf of our Provider, we appreciate your patience and apologies for any inconvenience caused by this.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 27, 2021 - 06:54 UTC
This incident affected: External Connectivity (SMS - CA - Toll Free, SMS - US - Toll Free).