Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

Resolved - This incident has been resolved.

Incident Start Time: 2024-09-19 07:40 UTC
Incident End Time: 2024-09-19 11:35 UTC

Posted Sep 20, 2024 - 01:14 UTC

Update

We are continuing to investigate this issue.

Posted Sep 19, 2024 - 22:23 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Incident start time: 2024-09-19 07:40 UTC

Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Impacted component: Customer Portal Analytics

Posted Sep 19, 2024 - 11:55 UTC

This incident affected: Dashboard.sinch.com (Analytics).