Service Degradation - Customer Dashboard - Message Search and Analytics
Incident Report for Sinch
Resolved
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-19 07:40 UTC
Incident End Time: 2024-09-19 11:35 UTC
Posted Sep 20, 2024 - 01:14 UTC
Update
We are continuing to investigate this issue.
Posted Sep 19, 2024 - 22:23 UTC
Investigating
We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Incident start time: 2024-09-19 07:40 UTC

Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Impacted component: Customer Portal Analytics
Posted Sep 19, 2024 - 11:55 UTC
This incident affected: Customer Portal (Analytics).
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