Delivery issues to a few destinations

Incident Report for Sinch

Resolved

This incident is now resolved.

Incident Start Time: 2020-05-13 13:26 UTC.
Incident End Time: 2020-05-13 13:40 UTC.

Please contact support@sinch.com if you have any questions.

Posted May 13, 2020 - 14:19 UTC

Monitoring

Dear Client,

We are currently monitoring the delivery issues towards a few destinations.
The routes are currently operational and we will continue to monitor for any further impact.

Incident Start Time: 2020-05-13 13:26 UTC.
Incident End Time: 2020-05-13 13:40 UTC.

Please contact support@sinch.com if you have any questions.

Posted May 13, 2020 - 14:07 UTC

Investigating

Dear Client,

We are currently experiencing delivery issues towards a few destinations.

Incident start time: 2020-05-13 13:34 UTC.
Impact MT: Clients may experience MT and DLR delays towards Bangladesh, Cambodia, Egypt, Hong Kong, Ireland, Japan, Kenya, Malaysia, Philippines, Taiwan and Vietnam

Our engineers are investigating currently and we will inform you once further information is available.
Please contact support@sinch.com if you have any questions.

Posted May 13, 2020 - 13:57 UTC

This incident affected: External Connectivity (SMS - APAC, SMS - EMEA).