Service Notification - Voice degradation

Incident Report for Sinch

Postmortem

This incident is caused by ISP provider CenturyLink who suffered from a global BGP routing outage, one of the largest on internet so far that Cloudflare saw a 3.5% drop in global traffic during the outage. The NOC operation at CenturyLink took more than four hours to complete the problematic BGP Flowspec announcement thus leading to the global internet outage.

Please see below for the root cause confirmation we received from CenturyLink:"The major ip issue we faced, was due to a problematic Flowspec announcemen which prevented Border Gateway Protocol (BGP) from establishing correctly.

The IP NOC deployed a configuration change to block the offending Flowspec announcement, thus restoring services to a stable state."

Posted Sep 02, 2020 - 12:52 UTC

Resolved

This incident has been resolved.

Posted Aug 30, 2020 - 20:55 UTC

Monitoring

Dear Client,

We are writing to update you that the connecitvity issues on our Data Center has been addressed by the network provider.

Services are mostly restored and we are monitoring the results of the fix.

Should have any questions please contact support@sinch.com

Posted Aug 30, 2020 - 15:56 UTC

Investigating

Dear Client,

We are having connectivity issues on our Data Center impacting Calling and SMS services.

Incident start time: 2020-08-30 10:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Aug 30, 2020 - 11:13 UTC

This incident affected: Voice (Data Calling, Phone Calling (PSTN), Video Calling).