Delivery Issue Brazil - Claro
Incident Report for Sinch
Resolved
This incident has been resolved.
Posted Sep 22, 2021 - 04:53 UTC
Monitoring
Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-09-21 20:00 UTC
Incident End Time: 2021-09-21 23:15 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 21, 2021 - 23:58 UTC
Investigating
Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-09-21 20:00 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 21, 2021 - 20:54 UTC
This incident affected: Connectivity by region (SMS - Latin America).