DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-47218

Incident Report for Sinch

Resolved

Dear Client,

All the MM7 queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : Mon Apr 10 18:00 GMT 2023
Incident End Date & Time (GMT) : Mon Apr 10 20:30 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 10, 2023 - 20:56 UTC

Investigating

Ticket Number :: MNOC-47218
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Mon Apr 10 18:00 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 10, 2023 - 18:19 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).