Sinch Engage - Inbox Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-07-31 10:36 UTC
Incident End Time: 2026-07-31 12:27 UTC
Posted Jul 31, 2026 - 12:51 UTC

Investigating

We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).

Our team is actively investigating the issue.
Posted Jul 31, 2026 - 12:06 UTC
This incident affected: Sinch Engage (Web Portal).
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