This incident has been resolved.

Dear client,

We are writing to inform you that current MT traffic towards Rogers Wireless and Fido Canada are now flowing normally.

We are continuously monitoring the traffic towards these operators closely.


Start Time: 2021-05-28 14:03 UTC
End Time: 2021-05-29 05:20 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch

Dear Client,

We write to inform you that the queues towards Rogers and Fido are still draining and clients would still continue to experience intermittent degradation on current MT traffic.

We will continue monitoring the situation closely.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Sincerely,
Sinch

Dear Client,

We write to inform you that MT and MO flow to Bell CA has normalized from 15:10 UTC

The queues towards Rogers and Fido are still draining and clients would still continue to experience degradation.

We will continue monitoring the situation closely.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Sincerely,
Sinch

Dear Client,

We are writing to inform you that we are currently observing degradation towards Rogers Wireless and Bell Canada.
The matter is currently being investigated.

Start Time: 2021-05-28 14:03 UTC

We appreciate your patience while this is being investigated.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch