No impact has been observed since 2021-03-07 18:59 UTC and services have remained stable, as such, we are marking this incident resolved.
Incident start time: 2021-03-07 17:25 UTC Incident end time: 2021-03-07 18:59 UTC
We sincerely apologize for any inconvenience caused during this incident.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 07, 2021 - 20:21 UTC
Monitoring
Dear Client,
We have restored traffic flow to our Australian carrier connections since 18:15 UTC. We are still seeing connectivity issues for clients connecting directly to the Australia site from various regions.
Further information will follow as it becomes available to us.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 07, 2021 - 19:24 UTC
Investigating
Dear client,
We are writing to inform you that we are investigating an ongoing network disturbance at our Australian site. Further information will follow as it becomes available to us.
Impact: Clients will not be able to connect to our Australian site. Clients will experience Delayed or Failed traffic towards and from AU Operators.
Incident start time: 2021-03-07 17:25 UTC
We appreciate your patience while we are working on this incident.
Please contact support@sinch.com should you require further information or assistance.
Posted Mar 07, 2021 - 17:38 UTC
This incident affected: External Connectivity (SMS - EMEA) and Messaging APIs (SMPP - AU, HTTP - AU, REST - AU).