10DLC Provisioning Delay

Incident Report for Sinch

Resolved

This incident has been resolved

Incident start time: 2025-02-24 20:00 UTC
Incident end time 2025-02-26 21:33 UTC

Posted Feb 26, 2025 - 21:45 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 26, 2025 - 10:58 UTC

Update

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2025 - 01:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 25, 2025 - 20:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 25, 2025 - 18:07 UTC

Identified

We are currently experiencing a delay with 10DLC provisioning.
Our team has identified the root cause and is actively working to restore services to normal.

Incident start time: 2025-02-24 20:00 UTC

We will provide updates as they become available.

Posted Feb 25, 2025 - 15:05 UTC

This incident affected: Dashboard.sinch.com (Numbers Administration, US Campaigns).