Delivery issues - Asia Cell Iraq

Incident Report for Sinch

Resolved

This incident has been resolved and we are able to see normalized traffic again.

Incident Start Time: 2020-05-12 13:13 UTC.
Incident End Time: 2020-05-13 21:00 UTC.

We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted May 16, 2020 - 05:32 UTC

Monitoring

We are are observing a considerable improvement on our route towards Asia Cell Iraq.
Incident End Time: 2020-05-13 21:00 UTC.

We will continue to monitor the route to ensure this has been fully resolved.

We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted May 14, 2020 - 07:00 UTC

Update

We are continuing to investigate this issue.

Posted May 13, 2020 - 05:46 UTC

Investigating

Dear Client,

We are observing delays on a portion of messages attempted towards Asia Cell Iraq.

Incident Start Time: 2020-05-12 13:13 UTC.
Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq.

We are working with the operator to resolve this issue.
If you have any questions, please contact us at support@sinch.com.

Posted May 12, 2020 - 14:04 UTC

This incident affected: Verification (SMS Verification) and External Connectivity (SMS - EMEA).