DI SMS 365 | Enterprise Messaging | CMP Portal Inaccessible | TT#MNOC-45057

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that issue has been resolved after restarting one of the process and portal is accessible now.

Incident Start Date & Time (GMT) : 20 December 2022 03:11 Hrs.
Incident End Date & Time (GMT) : 20 December 2022 03:50 Hrs.

If you have any further questions or concerns, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com

Posted Dec 20, 2022 - 04:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 20, 2022 - 03:45 UTC

Investigating

Ticket Number :: MNOC-45057
Services:: DI SMS 365

Description ::
• Currently we are facing issue on Sinch DI CMP portal.
• Sinch Support team is working actively to resolve CMP portal issue.
• Customers may not be able to launch campaigns through CMP portal.
• We will continue to follow up with our internal support group and will keep you posted on this incident.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
CMP Portal : CMP Portal Inaccessible

Incident Start Date & Time (GMT) : 20 December 2022 03:11 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 20, 2022 - 03:19 UTC