We are observing stable performance towards US Cellular.
Start Time: 2021-11-26 14:01 UTC End time: 2021-11-27 04:30 UTC
We appreciate your patience and apologize for any inconvenience experienced this may have caused. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Nov 27, 2021 - 20:54 UTC
Investigating
Please be informed that we are observing MT traffic degradation towards US Cellular. We have received confirmation that US Cellular is experiencing technical difficulties, and are currently working to resolve the issue.
We appreciate your patience and apologize for any inconvenience experienced while we work on the issue. In case you need further information, please contact technical support at support@sinch.com.
Posted Nov 27, 2021 - 00:44 UTC
Monitoring
Dear Client,
We are observing stable performance towards US Cellular, we will keep monitoring traffic for any changes.
Start Time: 2021-11-26 14:01 UTC End time: 2021-11-26 23:11 UTC
Sincerely, Sinch
Posted Nov 26, 2021 - 23:25 UTC
Investigating
Please be informed that we are still observing MT traffic degradation towards US Cellular.
We appreciate your patience and apologize for any inconvenience experienced while we work on the issue. In case you need further information, please contact technical support at support@sinch.com.
Posted Nov 26, 2021 - 21:48 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 26, 2021 - 21:42 UTC
Monitoring
Dear Client,
A fix has been implemented and we are observing stable performance towards US Cellular, we will keep monitoring traffic for any changes.
Start Time: 2021-11-26 14:01 UTC End time: 2021-11-26 20:00 UTC
Sincerely, Sinch
Posted Nov 26, 2021 - 20:01 UTC
Update
We are continuing to investigate this issue.
Posted Nov 26, 2021 - 19:05 UTC
Update
Dear Client,
Please be informed that we are observing an impact for MT traffic going to US Cellular as well.
Updated impact: Clients may experience delayed or failed MT & DR for shortcode traffic towards the US Cellular network.
We appreciate your patience and apologize for any inconvenience experienced while we work on the issue. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Nov 26, 2021 - 17:52 UTC
Investigating
Dear Client,
We are writing to inform that we are observing delivery issues towards US Cellular.
Start Time: 2021-11-26 14:01 UTC.
Impact: Clients may experience delayed DR for shortcode traffic towards the US Cellular network.
We appreciate your patience and apologize for any inconvenience experienced while we work on the issue. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Nov 26, 2021 - 17:15 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).