Delivery Issue Tunisia - Ooredoo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-06 10:43 UTC
Incident End Time: 2025-10-07 14:39 UTC

Posted Oct 08, 2025 - 06:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2025 - 15:07 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2025 - 22:42 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2025 - 20:42 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2025 - 16:09 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2025 - 12:40 UTC

Investigating

We are currently observing delivery issues in Tunisia - Ooredoo.

Incident Start Time: 2025-10-06 10:43 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 06, 2025 - 11:12 UTC

This incident affected: External Connectivity (SMS - EMEA).