DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MT, MO and DLR traffic towards multiple partners

Incident Report for Sinch

Resolved

This incident has been resolved.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : not applicable
Extranet : not applicable

Incident Start Date & Time (GMT) : 07-June-2022 14:15 GMT hrs
Incident End Date & Time (GMT) : 07-June-2022 19:15 GMT hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 07, 2022 - 17:42 UTC

Update

Currently NOC team is monitoring the connectivity issue towards multiple partners
customers may still observe a potential delay in delivery for MO, MT and DLR traffic.
we shall update further progress on the issue
Posted Jun 07, 2022 - 16:14 UTC

Investigating

Ticket Number :: NA
Services::DI SMS 365

Description ::
Currently we are observing connectivity issue towards multiple partners and Sinch DI has re-routed the traffic to alternate path.
customers may observe a potential delay in delivery for MO, MT and DLR traffic.

Impact ::
Mobile Terminating (MT) Traffic: potential delay in delivery
Mobile Originated (MO) Traffic: potential delay in delivery
DR Notification : potential delay in delivery
Message Manager: : not applicable
Extranet : not applicable

Incident Start Date & Time (GMT) : 07-June-2022 14:15 GMT hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 07, 2022 - 14:58 UTC