DI SMS 365| Enterprise Messaging | Delay in delivery of DLR traffic | TT# MNOC-37636

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 19th Feb 2022 13:50 hrs.
Incident Start Date & Time (GMT) : 19th Feb 2022 18:00 hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 19, 2022 - 18:16 UTC

Investigating

Ticket Number :: MNOC-37636
Services:: DI SMS 365

Description ::

Currently, we are observing queues built up for DR traffic within our platform.
Few customers may observe a potential delay in delivery of DLR traffic from SDI .
We are working at high priority to resolve the issue, and will update on any further improvements

Impact ::

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 19th Feb 2022 13:50 hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 19, 2022 - 14:24 UTC