Delivery Issue Switzerland Salt

Incident Report for Sinch

Resolved

This incident has been resolved by the operator.

Incident start time: 2020-03-20 07:55 UTC
Incident end time: 2020-03-20 13:20 UTC

Posted Mar 20, 2020 - 20:57 UTC

Identified

Salt is having a global outage on their system which impact delivery into the network. We are awaiting a response from the operator.
We are seeing positive delivery into the network as of 08:30 UTC.

Posted Mar 20, 2020 - 09:57 UTC

Investigating

We are observing MT/MO/DR delivery issues to/from Salt Switzerland.
Impact: Client may experience undelivered MT/MO towards this network.
We are working with our partner to resolve this issue.
Incident start time: 2020-03-20 07:55 UTC.

Posted Mar 20, 2020 - 08:58 UTC

This incident affected: External Connectivity (SMS - EMEA).