We are once again observing services restored at below times and are currently monitoring queues and stability. Updates will follow either on confirmed resolution or further service impairment.
Impairment End Time: 2020-04-30 19:42 UTC.
Impact: Clients may have observed delayed or rejected Shortcode traffic from & towards Sprint US.
We appreciate your patience while the operator works to resolve this issue completely.
Posted Apr 30, 2020 - 20:18 UTC
Identified
The operator has identified the issue and work is being done to resolve this as soon as possible.
Posted Apr 30, 2020 - 19:16 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US
Impact: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US.
Incident start time: 2020-04-30 18:50 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance
Posted Apr 30, 2020 - 19:03 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).