After further review, we are able to see that the issue has been ongoing since 2020-10-22 17:30 UTC. Our engineers have now implemented a fix and we are able to see that the issue has been rectified.
We are closely monitoring to make sure that the service is stabilized.
Incident Restoration time: 2020-10-23 03:28 UTC
We appreciate your patience and apologize for any inconvenience that you may have experienced. Please contact support@sinch.com should you require further information or assistance.
Posted Oct 23, 2020 - 03:51 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards the US affecting only LongNumber and Tollfree MMS traffic.
Incident start time: TBA
Impact: LN and TFN MMS messages may be queued/delayed/rejected.
We appreciate your patience and apologize for any inconvenience experienced while we are working to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Oct 23, 2020 - 03:09 UTC
This incident affected: Messaging APIs (MMS - US).