Performance Degradation - Safaricom Kenya

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the delivery issues towards Safaricom Kenya has been resolved.

Incident Start Time: 2022-02-01 09:48 UTC
Incident End Time: 2022-02-01 10:58 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Posted Feb 02, 2022 - 10:55 UTC

Investigating

Dear client,

We are writing to inform you that we are currently observing delivery issues towards Safaricom Kenya.

Incident Start Time: 2022-02-01 09:48 UTC
Incident End Time: TBD

Impact: Clients may experience delayed or failed traffic towards Safaricom Kenya.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Posted Feb 01, 2022 - 10:08 UTC
This incident affected: External Connectivity (SMS - EMEA).