Ticket Number :: MNOC-47503 Services:: DI SMS 365 (SMSx)
Description :: All the queues related to DR traffic within our platform have cleared. Traffic has been resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 25 April 13:05 GMT Incident End Date & Time (GMT) : 26 Apr 05:10 GMT
The queues built within our platform are due to high traffic and are gradually decreasing.
We will continue to monitor and update on further improvements.
Posted Apr 26, 2023 - 02:58 UTC
Investigating
Ticket Number :: MNOC-47387, MNOC-47503 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2023 13:05 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 25, 2023 - 13:52 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).