Delivery issue - US Cellular

Incident Report for Sinch

Resolved

This incident has been resolved, no delays have been observed since the fix was implemented.

Posted Feb 06, 2020 - 18:53 UTC

Monitoring

Our partner have implemented a fix, MT and DLR delays are no longer present.
We are currently monitoring the performance.

Posted Feb 06, 2020 - 18:20 UTC

Investigating

We are observing MT and DLR delivery issues to US Cellular via our Toll Free service.
Impact: MT messages and Delivery Reports may be delayed.
We are working with our partner to resolve this issue.

Posted Feb 06, 2020 - 18:10 UTC

This incident affected: External Connectivity (SMS - US - Toll Free).