Service Degradation - In-app calling

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: August 7th, 2025 at 11:30 UTC
Incident End Time: August 7th, 2025 at 13:30 UTC

Posted Aug 07, 2025 - 16:08 UTC

Update

We are continuing to investigate this issue.

Posted Aug 07, 2025 - 15:02 UTC

Update

We are continuing to investigate this issue.

Posted Aug 07, 2025 - 12:52 UTC

Investigating

Dear Client,

We want to inform you that we are currently experiencing performance degradation impacting our In-app calling service in the ap-southeast-1 and eu-central-1 regions.

Incident Start Time: August 7th, 2025 at 11:30 AM UTC

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue.

For further information or assistance, please feel free to contact us at support@sinch.com.

Posted Aug 07, 2025 - 12:00 UTC

This incident affected: Voice (Data Calling).