Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 13 January 2023 17:30 Hrs Incident Start Date & Time (GMT) : 14 January 2023 01:30 Hrs
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Jan 14, 2023 - 02:04 UTC
Update
Dear customer,
MM7 queues are decreasing gradually.
NOC team is continuously monitoring & will update with further improvements.
Posted Jan 13, 2023 - 22:45 UTC
Identified
Dear customer,
NOC team is continuously monitoring & will update with further improvements.
Posted Jan 13, 2023 - 21:44 UTC
Investigating
Ticket Number :: MNOC-45411 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 13 January 2023 17:30 Hrs.