Ticket Number :: MNOC-32422 Services:: DI SMS 365 ( SMSx & iSMS )
Description ::
• SDI Monitoring NOC confirms that all the traffic in queue has cleared and traffic delivery has resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 20 August 2021 09:00 Hrs. Incident Start Date & Time (GMT) : 20 August 2021 09:45 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 20, 2021 - 12:01 UTC
Investigating
Ticket Number :: MNOC-32422 Services:: DI SMS 365 ( SMSx & iSMS )
Description ::
Currently, we are observing queues related to MT and DLR traffic within our iSMS platform Some customers may observe potential delay in delivery for MT and DLR traffic We are working at high priority to resolve the issue, and will update on any further improvements
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 20 August 2021 11:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 20, 2021 - 11:20 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).