Delivery Issue Brazil - Algar Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-28 04:00 UTC
Incident End Time: 2025-10-28 12:43 UTC
Posted Oct 28, 2025 - 13:38 UTC

Update

We are continuing to investigate this issue.
Posted Oct 28, 2025 - 08:11 UTC

Update

We are continuing to investigate this issue.
Posted Oct 28, 2025 - 05:55 UTC

Investigating

We are currently observing delivery issues in Brazil - Algar Telecom.

Incident Start Time: 2025-10-28 04:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 28, 2025 - 04:46 UTC
This incident affected: External Connectivity (SMS - LATAM).