We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : Apr 21st 2023, 06:00 GMT.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 21, 2023 - 06:12 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are gradually decreasing at the moment. We are actively monitoring the situation and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 21, 2023 - 02:39 UTC
Identified
We observe queues are decreasing. We will continue to monitor and update on further improvements.
Posted Apr 20, 2023 - 22:44 UTC
Investigating
Ticket Number :: MNOC-47387 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 20 April 2023 14:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 20, 2023 - 14:36 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).