We are writing to inform you that queues have been cleared and traffic is processing fine. We consider this issue has been resolved.
Incident Start Date & Time (GMT) : 15 May 2022 15:45 Hrs. Incident End Date & Time (GMT) : 15 May 2022 21:50 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2022 - 22:37 UTC
Monitoring
Dear Client,
We are writing to inform you that queues have been cleared and closely monitoring the progress.. We will update further status.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2022 - 22:15 UTC
Identified
Dear Client,
We are again observing the queues and are processing gradually. We will monitor and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2022 - 20:03 UTC
Monitoring
Dear Client,
We are writing to inform you that queues have been cleared and closely monitoring the progress.. We will update further status.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2022 - 18:52 UTC
Identified
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We will monitor and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2022 - 17:17 UTC
Investigating
Ticket Number :: MNOC-39841 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 15 May 2022 15:45 Hrs.