Sinch Degradation - Missing report logs from customer portal

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident Start Time: 2020-07-27
Incident End Time: 2020-08-31

Please contact support@sinch.com should you require further information or assistance.

Posted Aug 31, 2020 - 11:10 UTC

Investigating

Dear Client,

We are writing to inform you that we currently are experiencing issues with missing report logs from the customer portal. (https://portal.sinch.com/)

Incident Start Time: 2020-07-27
Impact: Customers may not able to download report logs more than 30 days old.

We appreciate your patience while we are working to resolve this and apologize for any inconvenience experienced.
If you have any questions, please contact us at support@sinch.com.

Posted Aug 10, 2020 - 15:17 UTC

This incident affected: Dashboard.sinch.com (Analytics).