Flashcall and PSTN Performance Degradation - Mexico

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident Start Time: 2021-05-24 05:45 UTC
Incident End Time: 2021-05-24 09:50 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted May 24, 2021 - 11:46 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation for flash calls and PSTN towards Mexico.

Incident start time: 2021-05-24 05:45 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Posted May 24, 2021 - 08:03 UTC
This incident affected: Verification (Flash Call Verification) and Voice (Phone Calling (PSTN)).