A fix has been implemented and we are monitoring the results.
Incident Start Time: 2021-03-31 21:02 UTC Incident End time: 2021-04-01 00:40 UTC
We appreciate your patience while we worked with the operator to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 01, 2021 - 03:00 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing degradation towards our supplier in CA. The matter is currently being investigated with the supplier.
Start Time: 2021-03-31 21:02 UTC
Impact: Clients may experience failed or delayed traffic towards CA.
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 31, 2021 - 23:42 UTC
This incident affected: Verification (Flash Call Verification, SMS Verification) and Connectivity by region (SMS - CA - LongCode, SMS - CA - ShortCode).