Rollback Notification - Sinch Maintenance Notification - REST API

Incident Report for Sinch

Resolved

We are writing to inform you that due to unforeseen events we have been forced to rollback the below mentioned change

Start Time: 2020-05-27 05:00 UTC
End Time: 2020-05-27 07:00 UTC
Rollback time: 2020-05-27 10:22 UTC

Impact: Clients may have observed MT failures with Aborted status submitted using Rest API.

A new notice will be submitted once the new date has been scheduled and we offer our sincerest apologies for any inconvenience this may have caused.

Concerned maintenance notice:

Sinch Maintenance Notification - REST API

Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our REST API platform, we will be performing a maintenance to standardized the error codes in the delivery receipts starting at the time specified below.

Updated error codes can be found here - https://developers.sinch.com/docs/sms-smpp-error-specification#section-status-reports-error-codes

Also, please continue to use the 4xx error codes found here - https://developers.sinch.com/docs/sms-guide#section-delivery-report-error-codes

Start Time: 2020-05-27 05:00 UTC
End Time: 2020-05-27 07:00 UTC

Impact MT: No REST API traffic impact expected
Impact MO: No REST API traffic impact expected.
Impact DR: Updated error codes will be returned in the REST API delivery receipts

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted May 27, 2020 - 10:40 UTC
This incident affected: Messaging APIs (REST - US, REST - EU).